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Terms & Conditions

EMBUN LIGHTING & DECORATION

Welcome to Embun Lighting & Decoration. These terms and conditions outline the rules and regulations for the use of our services and products.

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Products and Services

  • All products are subject to availability. We reserve the right to discontinue any product at any time.

  • Custom orders and special requests are subject to additional terms and conditions as specified at the time of order.

 

Orders and Payment

  • Orders must be placed through our website, showroom, or via direct contact.

  • Payment methods accepted include cash, bank transfer, and online payment. Full payment is required before delivery or installation.

 

Delivery and Installation

  • We offer delivery across Malaysia. Delivery times and charges vary based on location and order size.

  • In-house installation services are available upon request and may incur additional charges.

  • Delivery dates are estimates and subject to change. We will notify you of any delays.

 

Returns and Refunds

  • Returns are accepted within 14 days of purchase, provided the item is in its original condition and packaging.

  • Custom or special order items are non-returnable and non-refundable.

 

Warranty and Liability

  • Our products come with a warranty against manufacturing defects for a specified period, as detailed on the product page or documentation.

  • The warranty does not cover damage caused by misuse, improper installation, or natural wear and tear.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

 

Intellectual Property

  • All content, including images, text, and designs on our website and marketing materials, is the intellectual property of Embun Lighting & Decoration and protected by applicable laws.

  • Unauthorized use or reproduction of any content is prohibited.

 

Privacy Policy

  • We are committed to protecting your privacy. Personal information collected during the order process will be used solely for fulfilling your order and providing customer service.

  • We do not share your personal information with third parties without your consent, except as required by law.

 

Changes to Terms and Conditions

  • We reserve the right to update these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.

  • By continuing to use our services and products, you agree to be bound by the updated terms and conditions.

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Contact Information

  • For any questions or concerns regarding these terms and conditions, please contact us via our website, email, or phone. Visit our contact page for more details.

By using our services and purchasing our products, you agree to comply with these terms and conditions. Thank you for choosing Embun Lighting & Decoration.

Privacy & Safety

I’m a Privacy & Safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully. 

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Project Inquiries

At Embun Lighting & Decoration, we are dedicated to providing top-notch lighting solutions for your projects, whether residential or commercial. Here’s how to reach out to us for project inquiries:

How to Contact Us

  1. Visit Our Showroom:

    • Location: Eco Ardence, Setia Alam

    • Explore our extensive collection and speak directly with our experts.

  2. Phone:

    • Call us at 012-889 0492 to discuss your project requirements and get immediate assistance.

  3. Email:

    • Send your project details and inquiries to embun.ldsb@gmail.com. Our team will respond promptly with the necessary information and guidance.

  4. Website:

    • Visit our website at [Your Website URL] and fill out the project inquiry form. Provide as much detail as possible to help us understand your needs.

Information to Include in Your Inquiry

To help us provide you with the best possible service, please include the following details in your inquiry:

  • Project Type: Specify whether it's a residential or commercial project.

  • Scope of Work: Describe the areas that require lighting solutions (e.g., living room, kitchen, office space).

  • Design Preferences: Share any specific styles or designs you prefer.

  • Budget: Provide an estimated budget range, if possible.

  • Timeline: Indicate the project timeline and any important deadlines.

  • Contact Information: Include your name, phone number, and email address for follow-up.

What to Expect

  • Personalized Consultation: Our team will review your inquiry and contact you to schedule a consultation. We’ll discuss your project in detail and offer tailored lighting solutions.

  • Quotation: Based on your project details, we’ll provide a competitive quotation that meets your budget and requirements.

  • Project Support: From design to installation, we’ll support you at every step to ensure a seamless experience and successful project completion.

At Embun Lighting & Decoration, we are committed to delivering exceptional service and high-quality lighting solutions. Contact us today to get started on your project!

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Payment Methods

  • Credit / Debit Cards

  • Touch 'n Go

  • FPX

  • Offline Payments

Payment Methods
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